Coffee With Me™ Platform – Privacy Policy
Global Lounge Holdings Pty Ltd
ACN 695 902 599
Last updated: 15 October 2026
1. About This Privacy Policy
Global Lounge Holdings Pty Ltd and its related entities (collectively, Global Lounge, we, us or our) operate Coffee With Me™ (the Platform), a digital coffee lounge designed to connect adults through conversations, anywhere in the world.
We respect your privacy and are committed to handling personal information responsibly and in accordance with applicable privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where applicable.
This Privacy Policy explains the personal information we collect and process, how we use and disclose it, how long it may be retained, and the privacy rights available to users.
2. Eligibility and Age Requirements
Coffee With Me™ is intended exclusively for individuals aged 18 years and over.
Users must satisfy the Platform's applicable age and identity verification requirements before accessing relevant features.
We may restrict, suspend or terminate accounts where we reasonably believe a user does not meet our eligibility requirements or has breached our Terms of Use.
3. Personal Information We Collect
Depending on how you use the Platform, we may collect or process:
Account information: Your first name, email address, country, profile photograph and selected interests.
Verification information: Information associated with age estimation, facial liveness checks, identity verification and verification outcomes.
Subscription information: Subscription status, purchase identifiers, transaction references, renewal information and relevant financial records.
Technical information: IP address, device information, browser details, application activity, connection information and error reports.
Platform activity: Invitations, account interactions, session-related technical information and use of Platform features.
Safety information: Reports, complaints, blocking activity, suspected misuse and information needed to investigate safety concerns.
Communications: Information provided when you contact us or request support.
We aim to limit our collection and processing to information reasonably required for legitimate Platform purposes and applicable legal obligations.
4. Facial and Age Verification
Coffee With Me™ uses Didit, a third-party verification provider, to support its adults-only eligibility requirements.
Verification may involve facial liveness detection, age estimation and comparison of verification images with a user's profile photograph.
Users must complete the applicable age and facial verification process before proceeding to payment.
This process may involve sensitive information, including facial images and biometric information.
Didit and relevant verification systems may process information necessary to complete these checks. The exact information retained and applicable retention periods depend on the verification service and its configuration.
Where required by applicable law, consent will be obtained before sensitive or biometric information is processed.
Verification information and results may be used to assess eligibility, prevent impersonation, detect misuse and maintain Platform safety.
If you believe a verification outcome is incorrect, you may contact our support team.
Further information about Didit's own privacy practices is available through its published privacy notices.
5. Account Registration and User Profiles
Coffee With Me™ uses email-based account authentication, including email magic links.
Users may create profiles containing their first name, photograph, country and interests.
Selected profile information may be visible to other users to facilitate introductions and conversations.
An account may be used across the supported website and mobile applications using the same registered email address.
We use account information to administer access, operate Platform features, support users and protect accounts from unauthorised activity.
6. Conversations and Platform Activity
Coffee With Me™ facilitates real-time conversations between users.
To provide these services, the Platform and relevant service providers may process technical information needed to establish connections, manage sessions, support functionality and maintain security.
We may also process information relating to reports, complaints, account misuse and safety incidents.
Users are expected to respect the privacy of others and comply with the Platform's Terms of Use and Community Guidelines.
We do not use private conversation content for targeted advertising.
7. Subscriptions and Payments
Coffee With Me™ may offer paid subscriptions through:
Apple's App Store for applicable iOS purchases.
Google Play for applicable Android purchases.
Supported web payment and subscription services, including Stripe and RevenueCat where applicable.
These providers may collect or process information necessary to handle payments, subscriptions, renewals and cancellations.
We may receive subscription status, purchase references and transaction-related information needed to provide access to paid features, assist users and maintain financial records.
Payment providers process payment credentials in accordance with their own security and privacy arrangements.
Eligible yearly subscriptions may include a seven-day free trial, subject to the terms displayed during checkout.
Deleting a Coffee With Me account does not automatically cancel an active subscription. Users must separately cancel subscriptions through the applicable provider or subscription management process.
8. How We Use Personal Information
We may use personal information to:
Register, authenticate and manage user accounts.
Verify eligibility and support age-related safeguards.
Provide introductions, invitations and conversation features.
Administer subscriptions and customer support.
Maintain the Platform's performance and security.
Detect and respond to fraud, abuse, impersonation and misuse.
Investigate complaints and safety incidents.
Diagnose technical issues and improve our services.
Communicate important account, service and safety information.
Maintain financial records and comply with applicable laws.
We may use personal information for other purposes with consent or where otherwise authorised by applicable law.
Any direct marketing communications will be provided in accordance with applicable marketing and privacy requirements.
9. Sharing Personal Information
We may disclose personal information where reasonably necessary to:
Provide and operate Platform functionality.
Complete age or identity verification.
Process subscriptions and payments.
Maintain technical infrastructure and security.
Obtain professional or technical support.
Investigate fraud, safety concerns or misuse.
Comply with legal obligations or lawful requests.
We may also share relevant information with service providers acting on our behalf and with regulatory or law enforcement authorities where legally required or permitted.
We do not sell users' personal information to third-party advertisers.
10. Third-Party Service Providers
Depending on the services and features used, Coffee With Me™ may rely on providers including:
Didit — facial and age verification.
Google Firebase — application infrastructure and related functionality.
Apple — applicable iOS subscription services.
Google Play — applicable Android subscription services.
Stripe — applicable web payment services.
RevenueCat — subscription management.
Squarespace — website hosting and services.
Google Workspace — business communications and administration.
Other providers supporting video connectivity, hosting, communications, security and Platform operations.
These providers may process relevant personal information in accordance with their respective services, contractual arrangements and applicable laws.
11. Overseas Processing and Disclosure
Coffee With Me™ is operated by an Australian company and is designed for users worldwide.
Personal information may be processed or stored in Australia or overseas by service providers involved in operating the Platform.
Where personal information is disclosed to overseas recipients, we will comply with applicable privacy laws, including taking reasonable steps to protect information where required.
Information about the countries in which overseas recipients are likely to be located will be provided where practicable, having regard to our service-provider arrangements.
12. Additional Rights for European and UK Users
Where the European Union General Data Protection Regulation (EU GDPR) or United Kingdom General Data Protection Regulation (UK GDPR) applies, users may have additional privacy rights.
Legal Bases for Processing
Depending on the relevant processing activity and applicable law, we may rely on:
Performance of a contract: To establish accounts, provide Platform features and administer subscriptions.
Legitimate interests: To maintain security, prevent fraud, address misuse and support the operation of the Platform, where those interests are not overridden by individual rights.
Legal obligations: To meet applicable financial, regulatory and other legal requirements.
Consent: For processing activities requiring consent, including sensitive or biometric information where applicable.
Where special-category personal data is processed, an additional condition under applicable data protection law must also be satisfied.
Your Rights
Subject to applicable legal conditions and exceptions, users may have rights to:
Access their personal information.
Correct inaccurate information.
Request erasure of personal information.
Restrict or object to certain processing.
Request portability of eligible personal information.
Withdraw consent where processing relies on consent.
Lodge a complaint with an applicable data protection supervisory authority.
Withdrawing consent does not affect processing lawfully undertaken before withdrawal.
Users may contact us using the details below to exercise applicable rights.
Where applicable data protection law requires additional information, safeguards or contact arrangements, those requirements continue to apply.
13. Data Security
We take reasonable technical and organisational measures designed to protect personal information against misuse, interference, loss, unauthorised access, modification and disclosure.
These may include authentication controls, access restrictions, technical safeguards and appropriate security procedures.
However, no online service or method of electronic storage can guarantee absolute security.
Users should also take reasonable care to secure their email accounts and devices.
14. Account Deletion and 90-Day Restoration
Users may request deletion of their Coffee With Me™ account by opening their profile within the Platform, selecting Delete Account, and following the confirmation steps.
Following a deletion request, the account enters a 90-day restoration period.
During this period, a user may restore the account in accordance with the Platform's restoration process.
If the account is not restored within 90 days, account information will be deleted or de-identified in accordance with the Platform's deletion procedures, subject to information that must or may lawfully be retained.
Certain information may be retained for financial compliance, security, fraud prevention, investigations, legal claims or other lawful purposes.
Information processed by third-party providers may also be subject to their applicable retention arrangements and legal obligations.
Account deletion does not automatically cancel a subscription. Subscriptions must be cancelled separately through the relevant subscription provider.
Further information is available on our Account Deletion page.
15. Financial Records and Seven-Year Retention
We may be required to retain certain accounting, financial and transaction records for at least seven years under applicable Australian laws.
Accordingly, relevant financial records may be retained for seven years or longer where required by law.
This does not mean that every category of personal information is retained for seven years.
Other information is retained for periods reasonably necessary for its lawful purposes, including operational, security and regulatory requirements.
Where information is no longer required and no lawful retention basis applies, we will take reasonable steps to delete or de-identify it as required by applicable law.
16. Accessing and Correcting Personal Information
Users may request access to personal information we hold about them or request correction of inaccurate, incomplete or outdated information.
Some information may be updated through the user's account settings.
Other requests may be submitted using the contact details below.
We may need to verify identity before responding to certain requests and will handle requests in accordance with applicable privacy law.
17. Privacy Complaints
If you have a concern about the handling of your personal information, please contact us.
We will consider and investigate complaints as appropriate and respond within a reasonable period.
If a complaint cannot be resolved, users may be entitled to contact the Office of the Australian Information Commissioner or another applicable privacy or data protection authority.
Australian regulator: https://www.oaic.gov.au
18. Children
Coffee With Me™ is not intended for anyone under 18 years of age.
We use eligibility and verification measures designed to help prevent underage access.
If we become aware that an underage individual has registered, we may restrict or terminate the account and take appropriate steps regarding their information.
19. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our operations, technology, services or legal requirements.
The latest version will be published on our website.
Where required by applicable law, we will provide notice of material changes.
20. Contact Us
For privacy enquiries, complaints, access or correction requests, or account deletion assistance, contact:
Global Lounge Holdings Pty Ltd
Coffee With Me™
Email: hello@globalloungeholdings.net
Website: https://coffeewithme.world